Fix Windows Backup Error: 0x8078002A on 2.5TB and 3TB WD Drives

“One of the backup files could not be created. Detailed Error: The request could not be performed because of an I/O device error”

Hard DriveLook familiar? Have a Western Digital hard drive that you are trying to back up to?

I would like to quickly mention a solution that I found for larger (2.5TB or more) Western Digital hard drives that use “advanced format” 4KB physical sector sizes. Many users complain about an issue with Windows 7 Backup and Windows Server backup which spits out the useless Error 0x8078002A.

This worked for my 3TB WD Elements drive. Out of the box this drive did not work with Windows backup at all. WD support actually came through for me on this issue and pointed me to the following solution:

http://wdc.custhelp.com/app/answers/detail/a_id/6618/session/L3RpbWUvMTMxMzUzNzc5My9zaWQvT1hrMSpJQms%3D

Basically it consists of formatting the drive with their external drive formatting utility in “Factory Default” mode rather than XP-Compatible mode which (ironically) is how the drive ships. After performing the format, the drive works fine with Windows backup in both Windows 7 and Windows Server, but is incompatible with Windows XP. In my case, this is an acceptable compromise.

This is how the drive appeared out of the box:

C:Windowssystem32>fsutil fsinfo ntfsinfo H:
Bytes Per Sector  :               4096
Bytes Per Physical Sector :       <Not Supported>
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 4096

This is how the drive appeared after the “Factory Default” format:

C:Windowssystem32>fsutil fsinfo ntfsinfo H:
Bytes Per Sector  :               512
Bytes Per Physical Sector :       <Not Supported>
Bytes Per Cluster :               4096
Bytes Per FileRecord Segment    : 1024

Finally, I should point out that this utility will probably not work for drives from manufacturers other than Western Digital as it scans for WD drives specifically on launch and is likely working directly with their drives’ firmware. That said, I do believe this should cover all WD drives 2.5TB and larger to correct this issue.

20 thoughts on “Fix Windows Backup Error: 0x8078002A on 2.5TB and 3TB WD Drives

  1. Steve

    This is exactly what’s wrong with my back-up so wanted so say thanks. My only issue now is that I have tons of stuff on my WD drive and nowhere to put it in order to format the drive. Still, at least now I know what the problem is with the back up. Microsoft, as usual, had no answer after weeding through their garbage answers which were mostly people with the same problem but so solution. Again, thanks.

    Reply
  2. Alois

    Hi,

    I have exactly this problem, tried to solve it with WDs quick formatter, as recommended. Everything went well until after 30 or 40 seconds after program start, when it said “Cannot format that drive”.

    The drive is perfectly new, works perfectly for normal data storage, my W7 is perfectly up to date.

    Trying to get help from WD ended up in the usual mess with incompetent help line people – she would simply not understand me, recommended all things that you recommend with broken hardware, then after four emails she blanked out, said, she would pass the problem to somebody else (more competent, I hope), but this somebody never showed up… Sigh…

    Any clue what is going wrong here?

    thanks, Alois

    Reply
    1. Corey Moullas Post author

      Hey Alois,

      I’m honestly not sure what to tell you. The first thing I would try in this case would be to see if you can try to do this on a completely different computer. If that works then obviously it was something odd to do with the Windows configuration.

      If you still can’t get the tool to detect the drive then I’m not sure. What model is it?

      Cheers,
      Corey

      Reply
  3. Sarah

    Hi – I’m having this problem with a USB 3.0 Platinum MyDrive, which has a Western Digital Scorpio Blue WD10TPVT drive in it. I have spent hours trying to get it to complete a back-up without spitting out the above error – to no avail. It also shows as having 4096 Bytes Per Sector etc, just as yours did out of the box. I installed the Quick Formatter Tool, as you suggested, and tried to run it. I managed to accept the licence agreement, and then got a message stating ‘Please connect a WD external drive to continue; then click Rescan’. The drive is recognised by my PC, and I have tried disconnecting and reconnecting a number of times – to no avail. Any idea? This is driving me insane! I have tried numerous other solutions on the internet (including this on WD’s site: http://wdc.custhelp.com/app/answers/detail/a_id/3865/session/L2F2LzEvdGltZS8xMzI4Mzk5NzUwL3NpZC9Xc0N5NlVQaw%3D%3D) – to no avail; this was my last hope!

    Reply
  4. Ben

    My Seagate 3TB drive gave me the same problem. I went thru the routine with Seagate support and they have no solution. I ended up cracking the case and installing the drive directly to USB. Used the shell for an old small drive. Apparently, Seagate des not have the option to use the USB adapter in a non XP compatible mode. It will show that it is 4k cluster formatted but it must be that the USB adapter is only providing that via emulation.

    thanks for the post

    Reply
  5. Carl

    I have been using my new Seagate 3TB for about 5 months now and yesterday for the first time it gave me the same error ” Windows Backup file cannot be created 0x8078002A “. I restarted Windows twice hoping the problem woulc clear, but it did not. The Packaging and the Label on the Drive do not indicate it might be a Western Digital Drive, but only Seagate.
    Do you think it would be safe for me to re-format the Drive as suggested at the top of this page although is is not a WD Drive ?

    Reply
  6. Pingback: Windows Backup Error 2155348010 – The request could not be performed because of an I/O device error | Troubleshooting Exchange

  7. Fred

    SEAGATE 3TB GOFLEX DESK – – WILL NOT WORK WITH WIN 7 BACKUP / RESTORE!!!
    Seagate has not documented this fact in any documentation, knowledge base, etc. Hence the $129.99 price at Costco for a 3tb drive now makes sense.

    Oh, Seagate offers to send me Memeo back-up software at their solution.

    While not Western Digital, I thought this might merit an honorable mention on your blog

    Reply
  8. Sinuhe69

    Excellent! I used a MyBook 3TB for backup purpose and the windows backup software had consistent failed. Now re-formatted with WD Quick Formatter, I hope thing will go smoothly!
    Big thank!

    Reply
  9. Rob Waller

    I purchased a Seagate Expansion 3TB USB disk and out of the box you could store data on it, but Windows backup would always fail with that stupid error message, I tried many things, like splitting the drive into smaller partitions but to no avail, so I re-created the whole volume as one logical drive using the Seagate Disk Wizard, I then used Windows 7 to re-format the disk to ex-Fat, with a sector size of 512, problem solved, Windows Backup now works perfectly, except that you lose any capability for XP, but that is not a problem for me.

    Reply
    1. Sam

      Can you elaborate a bit on how you got this working? I’ve tried everything and no luck. Windows backup works if system image is not selected but as soon as I selected a full system image for backup, it fails. I tried creating a logical partition using Add New Disc Wizard from Seagate DiscWizard; at this stage, which partition type did you select? I tried formating to exFat using Disk Management in Windows 7 but Backup still fails.

      Reply
    2. carl

      Hello, I have exactly the same drive and just started to have the same problem. Could you please tell me where to find the Seagate Disk Wizard and how you re-created the whole volume as one logical drive ?
      Thank you very much.

      Reply
  10. Chris Harris

    I’m trying this on Windows server 2008 R2 – I don’t get the “factory defaults” option, I see “windows xp” and “vista or later”

    Reply
  11. Mike

    Thanks for this! I tried manually formatting my 3TB Elements desktop a few different ways, no joy. Your method worked perfectly. The tool did say “XP compatablie” or “Most Compatible- Vista and Later”, did the later option and ran the format. No problems backing up (Windows Server Backup), running Server 2008R2.

    Reply
  12. Charlie

    BINGO!!! – WD My Book 3T. Finally used their format software with “vista or later” option – backing up Windows 7 like a champ now. Thank you

    Reply
    1. Wouter

      Mine doesn’t work yet: WD Quick Drive Format keeps telling me ‘Your external WD-drive is being used. Close all active programs and try again’ (message about this wording: I translated it from Dutch in English). However, I cannot find which program(s) is/are apparently still active after I have closed all programs. I have tried it several computers/laptop with WIN 7 to no avail. Can someone help me out here?

      Many thanks in advance!
      Wouter

      Reply

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